Technical Support

If you need assistance trouble shooting an issue with a HE&M saw you are in the right place.

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Contact Information


HE&M provides complimentary phone technical support.

Due to the complicated nature of our equipment we can not walk you through a complete product rebuild but we can provide basic trouble shooting information and help connect you to our service department if more advanced intervention is required.

Email Tech Support



(888) 729-7787  x6111

Phone Tech Support is available Monday – Friday

7:30 am – 4:30 pm Central Time

To arrange a visit from a HE&M certified service technician please contact our service department at 918-824-6181


Our technical assistance hotline is not outsourced and does not read from a scripted flow chart.  The tech line is not meant to help you rebuild your saw over the phone or talk you through a major repair.  The tech line is provided to help you diagnose issues with the hope of providing a quick fix over the phone and if a quick solution is not available we will help set up a service technician to come out and fix the issue.

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